Free Tool
Free diagnostic · Instant download

Where is your organisation on the Service Maturity scale?

Take our free 15-question diagnostic and discover exactly which stage your organisation is at — with a personalised action plan to move forward.

6 maturity stages assessed
5 dimensions of service culture scored
Personalised action plan included
Works across all industries
100% free — no credit card required
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100% free, no credit card
Takes 4 minutes
30+ years expertise
Works across all industries
What's included

Everything you need to understand your starting point

15-Question Assessment
Covers ownership, empathy, systems, leadership, and learning culture. Takes under 4 minutes.
Your Maturity Stage
Discover which of 6 stages describes your organisation — from Reactive to Cultural.
5-Dimension Breakdown
See exactly where your strengths and gaps lie — scored and colour-coded for clarity.
Priority Action Plan
3 specific actions tailored to your stage — things you can start implementing this week.
Full Stage Roadmap
A visual path showing all 6 stages, your current position, and what each next step looks like.
Expert Follow-Up
Seema personally reviews your industry and stage and may reach out with relevant insights.
SV
Seema Vedak
Founder, Doozy Skills Academy  ·  Corporate Trainer  ·  Customer Service Specialist
With over 30 years of experience in corporate training, Seema has worked with organisations across banking, healthcare, retail, hospitality, manufacturing, and technology. This diagnostic is built on frameworks she has developed and refined across hundreds of training engagements — distilled into a tool any leader can use in minutes.
Banking & Finance Healthcare Retail & FMCG Hospitality IT & Technology Manufacturing
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